Returns, refunds and exchanges...

We understand that people change their minds and that there are occasionally problems with an item which we have made or sold. You are welcome to request a refund or exchange within 14 days of your original purchase. Please take a moment to read the following conditions.

If your item is damaged or defective...

In the event of damage or defect, we are happy to offer a full refund or an exchange within 28 days of original purchase. Please note that refunds and exchanges will not be offered in the event that damage has been caused by customer misuse or negligence.

If you have changed your mind or would like to exchange a gift...

Unwanted or unsuitable gifts can be exchanged for items of equal value within 14 days of the original purchase. You are also welcome to request an exchange for a item of higher value in which case we will send a payment request to cover the difference. Proof of original purchase must be supplied.

Exclusions...

Due to hygiene regulations, we are unable to offer refunds or exchanges for body jewellery. This includes earrings suitable for pierced ears.

We will respond to all refund or exchange enquiries within 48 hours.